Terms of service

These terms govern the Orbyte Labs website, documentation, Credit dashboard, APIs, and related services provided by Orbyte Labs Limited, a company registered in Hong Kong. In these terms, "we" means Orbyte Labs and "you" means the person or organization using the services.

By accepting these terms or using the services, you agree to them. If you act for an organization, you must have authority to bind it. Credit and our engineering services are intended for professional use by adults. If you do not agree, do not use the services.

A signed order, subscription agreement, statement of work, or data processing agreement takes priority where it conflicts with these terms on its subject matter. Other products, including Teamy, have their own terms. Sending an inquiry or booking a demo does not create a paid engagement.

Provide accurate account information and keep your credentials and API keys secure. Your organization is responsible for its authorized users, permissions, applications, and activity under its accounts. Remove access when someone is no longer authorized and tell us promptly about suspected unauthorized access.

Subject to these terms and any applicable fees, you may use Credit to operate your applications. You may not provide access to another organization through your account to bypass its own account or agreed limits.

Credit provides infrastructure for pricing, customer wallets, usage records, subscriptions, top-ups, and a transaction ledger. You decide what your credits represent, how actions are priced, which customers receive access, and the offers you make to your customers.

You are responsible for your application's behavior, the accuracy of usage you report, stable event identifiers for retries, access checks, integration testing, and reconciling billing records. An access check does not reserve credits; the tracking operation records and charges completed usage according to the applicable configuration.

You must explain applicable credit prices, grants, expiry, renewal, cancellation, and refund rules to your customers. These terms do not establish a default expiry or rollover rule for credits in your app. A credit balance is an application usage record; Credit does not itself provide a bank account or a right to redeem that balance for cash.

Fees payable to Orbyte Labs, usage limits, billing periods, renewal, cancellation, taxes, and refund arrangements are those disclosed in the offer you accept or our written agreement. A pricing placeholder or product description is not a binding quote. Ending use of an app or deleting an API key does not by itself cancel a subscription.

When you connect Stripe to sell credits in your app, you are responsible for your customer offers, Stripe account, refunds, disputes, and applicable payment and tax obligations. Stripe's terms also apply. Orbyte records the payment status and applies configured credit grants after payment confirmation; a checkout redirect alone does not confirm payment.

Paid subscriptions, prepaid packs, and top-ups must be described accurately to customers. Nothing in these terms removes refund or cancellation rights required by applicable law.

You must not use the services to:

• Break the law, infringe others' rights, or process data without authority.
• Commit payment fraud, manipulate usage records, or mislead customers about charges.
• Access another organization's accounts, wallets, or data without permission.
• Distribute malware, disrupt the service, or bypass security and usage controls.
• Expose credentials or use production services for unauthorized security testing.

Contact us to report a vulnerability or agree on security testing. We may restrict activity that reasonably appears to threaten the security of the services or breach these terms.

You retain ownership of data and content you submit. You grant us the rights needed to host, process, transmit, and display it to provide and secure the services and fulfill our agreement. You must have the rights and legal grounds to supply personal data and must provide any notices required for your customers and users.

Each party must protect the other's confidential information with reasonable care and use it for the relationship. Disclosure is allowed to authorized personnel, providers, and advisers who need it and are bound to protect it, or where law requires disclosure. Information already public, independently developed, or lawfully obtained without a confidentiality duty is excluded.

Our privacy policy describes how we handle personal data. Where we process your users' data on your behalf, the applicable data processing agreement governs that processing. Contact us to arrange one if your use requires it.

Orbyte Labs and its licensors retain ownership of the services, website design, branding, and documentation. Access to the services does not transfer those rights to you. You may use our documentation to build and operate your integration.

SDKs or other code released under an open-source license are governed by that license, and these terms do not reduce its permissions. Rights in bespoke engineering work are set out in the relevant statement of work or written agreement. You retain ownership of your application.

Authentication, hosting, database, payment, booking, and model providers may be subject to separate terms, availability, and limits. Connecting a provider authorizes the access needed for the integration you configure. You remain responsible for the permissions you grant and your obligations to that provider.

We work to maintain a reliable service, but do not promise uninterrupted or error-free access unless a written service-level agreement provides a specific commitment. We may change features or integrations for maintenance, security, legal requirements, or provider changes. For paid commitments, material changes are subject to the applicable agreement.

Early-access features may change or be withdrawn. Features marked as coming soon, including a dedicated Eve adapter, are not available commitments until released and included in your offer. Your application remains responsible for any AI output or action it generates.

We may suspend or restrict access for a material breach, overdue payment, a credible security threat, or a legal requirement. Where practicable, we will explain the reason and allow you to resolve it; urgent security or legal issues may require immediate action.

You may stop using the services, subject to subscription commitments and cancellation arrangements you accepted. Arrange any needed data export before access ends. Retention and deletion follow our privacy policy and any data processing agreement. Accrued payment obligations, confidentiality, intellectual property, lawful liability limits, and dispute provisions continue where their purpose requires it.

Except for commitments in an applicable written agreement and rights required by law, the services are provided "as is" and "as available". We do not warrant compatibility with every application or that every error or interruption can be prevented.

Where lawful and reasonable, we are not liable for indirect or consequential loss arising from use of the services. Unless a written agreement states otherwise, and subject to applicable law and any requirement of reasonableness, our total liability for the affected service is limited to the fees you paid us for that service in the three months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded or limited. Mandatory consumer and data protection rights remain unaffected.

We may update these terms as the services or legal requirements change. We will publish the revised version with its date and give reasonable notice of material changes to existing customers, unless an urgent security or legal reason requires a sooner change. Where required, we will ask for acceptance before applying a change.

Changes do not remove commitments already made in an applicable written agreement. If you do not agree to a revised version, stop using the affected services and follow your agreed cancellation terms.

These terms are governed by Hong Kong law. Disputes are subject to the exclusive jurisdiction of the Hong Kong courts, except where mandatory applicable law gives you other rights. Please contact us first so we can try to resolve a concern.

Orbyte Labs Limited
Unit B, 11/F, Yam TZE Commercial Building
23 Thomson Road, Wan Chai, Hong Kong SAR

For questions about these terms, email contact@orbytelabs.com.